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Terms & Conditions

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Terms & Conditions

relax, has been designed to be a peaceful and relaxing clinic for all our clients to enjoy, so please be considerate and make alternative childcare arrangements, so you too can relax. Therefore children and babies are not permitted in any part of the clinic, this also includes the waiting area. Mobile phones to be switched off. Please could all clients arrive 5 min before the appointment time. Arriving late will unfortunately, lesson your treatment time. Arriving late will unfortunately, lessen your treatment time and we would regret keeping the next client waiting.

With Gift Vouchers, the reference number of the gift voucher needs to be given when making an appointment. Gift vouchers need to be handed in first before treatment. Gift vouchers are valid for a 6-month period only from date of issue.

Deposits are required for all appointments 1 hour or longer. Please be respectful and give 24 hours notice to cancel or reschedule appointments. Should you give 4 hours or less, a cancellation fee will apply, 50% of the treatment price booked will be charged, this also includes gift vouchers.

relax has the right to cancel and gift voucher that has been altered or stolen.

No eftpos under $20.00.

Gift Vouchers:

With gift vouchers the reference number of the gift voucher must be given in when making the appointment and also the gift vouchers must be handed in first before treatment. Treatments can not be done without a gift voucher, otherwise full payment will be required.

VIP Cards:

Can only be used Monday to Friday for treatments & gift voucher treatments. VIP Cards cannot be used in conjunction with any other offer or promotion. VIP Cards remain the property of relax and can be cancelled at any time.